Effective Date: May12, 2026
Last Updated: May 12, 2026

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The Roger Sherman Inn (“Roger Sherman Inn,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

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This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information when you visit www.rogershermaninnct.com (the “Website”), communicate with us, submit an inquiry, join our mailing list, make or request a reservation, book lodging, inquire about or host an event, dine with us, or otherwise interact with the Roger Sherman Inn.

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By accessing or using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

 

1. Information We Collect

The information we collect depends on how you interact with us.

 

Information You Provide Directly

We may collect personal information that you voluntarily provide, including:

• First and last name

• Email address

• Telephone number

• Mailing or billing address

• Reservation or booking information

• Arrival and departure dates

• Number of guests

• Event date

• Event type

• Estimated or actual number of event guests

• Wedding, corporate event, private event, or special occasion details

• Dining or lodging preferences

• Special requests

• Communications and correspondence with our staff

• Information submitted through contact or event inquiry forms

• Email marketing subscription information

• Payment or transaction-related information

• Any other information you choose to provide to us

If you communicate with us by telephone, email, social media, through the Website, or in person, we may maintain records of those communications as reasonably necessary to provide our services and maintain appropriate business records.

 

Reservation and Transaction Information

When you make a lodging, dining, event, or other reservation, we may collect or receive information relating to the reservation, including:

• Reservation dates and times

• Number of guests

• Room or accommodation preferences

• Event specifications

• Contact information

• Deposit or payment status

• Purchase history

• Cancellation information

• Special requests or preferences

Payment card information may be collected and processed directly by third-party reservation, payment, merchant-processing, or point-of-sale providers. We generally do not need to store complete payment card numbers when a third-party payment processor handles the transaction.

 

Information About Events

When you inquire about a wedding, corporate event, private event, celebration, or other gathering, we may collect information necessary to respond to and manage your inquiry, including your contact information, event date, event type, anticipated guest count, event details, preferences, and communications with our events team.

Information submitted in connection with an event may sometimes include information about other individuals. If you provide us with information concerning another person, you represent that you have the authority or appropriate permission to provide that information to us.

 

Sensitive Information You Voluntarily Provide

In connection with dining, lodging, or events, guests may voluntarily provide information concerning allergies, dietary restrictions, accessibility requirements, or other special accommodations.

Please provide sensitive information only when reasonably necessary for us to accommodate your request. When such information is provided, we use it for legitimate hospitality, safety, accommodation, and service-related purposes and handle it with appropriate care.

 

2. Information Collected Automatically

When you access or use the Website, certain information may be collected automatically through cookies, pixels, log files, analytics technologies, and similar tools.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic location derived from an IP address

• Referring website or source

• Pages viewed

• Links clicked

• Time spent on pages

• Date and time of visits

• Website navigation patterns

• Device identifiers

• Cookie identifiers

• General interaction with Website features

We use this information to operate the Website, understand how visitors use it, improve performance and usability, detect technical or security issues, evaluate marketing effectiveness, and improve our services.

 

3. Cookies and Similar Technologies

Our Website and our service providers may use cookies, pixels, tags, local storage technologies, analytics tools, and similar technologies.

Cookies are small files stored on your browser or device that allow websites to recognize a device, remember preferences, maintain functionality, measure traffic, and understand user activity.

Cookies used in connection with the Website may include:

Essential Cookies: Necessary for Website operation, security, navigation, forms, and core functionality.

Preference Cookies: Used to remember certain user choices and Website preferences.

Analytics Cookies: Used to understand Website traffic, visitor interactions, and Website performance.

Advertising or Marketing Technologies: Where used, these technologies may assist in measuring advertising campaigns, determining how visitors arrived at the Website, or presenting relevant advertising.

You may be able to manage cookies through your browser settings and, where available, Website cookie controls. Blocking certain cookies may affect the functionality of portions of the Website.

Some privacy laws define certain uses of advertising, analytics, or cross-context tracking technologies as a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged for personal information. Where required by applicable law, we provide or honor applicable opt-out mechanisms.

 

4. How We Use Personal Information

We may use personal information to:

• Respond to questions and inquiries

• Process lodging reservations

• Coordinate dining reservations

• Respond to event inquiries

• Plan and administer weddings, private events, corporate gatherings, and special occasions

• Provide hospitality services

• Process payments, deposits, refunds, and other transactions

• Communicate regarding reservations, events, purchases, or services

• Send confirmations, reminders, changes, or operational notices

• Accommodate guest preferences and special requests

• Maintain guest and customer service records

• Improve the Website and our services

• Analyze Website traffic and performance

• Understand customer preferences and trends

• Send newsletters, promotions, event announcements, and other marketing communications where permitted

• Maintain security and prevent fraud, misuse, or unauthorized activity

• Enforce agreements and policies

• Maintain business, accounting, tax, insurance, and legal records

• Comply with applicable laws, regulations, court orders, subpoenas, and governmental requests

• Establish, exercise, or defend legal claims

• Protect the rights, safety, property, and security of our guests, employees, business, and others

• Carry out other purposes disclosed to you when information is collected

We may also use information in aggregated or de-identified form where it can no longer reasonably be associated with an identifiable individual.

 

5. Email Marketing

You may choose to provide your email address to receive news, event announcements, special offers, seasonal information, dining updates, lodging information, and other communications from the Roger Sherman Inn.

You may unsubscribe from promotional emails at any time by using the unsubscribe mechanism contained in the applicable email or by contacting us.

Even if you opt out of promotional emails, we may continue sending non-promotional communications necessary to administer a reservation, event, transaction, request, or existing business relationship.

We do not require you to subscribe to promotional marketing communications as a condition of purchasing goods or services from us unless expressly stated otherwise and permitted by law.

 

6. Hotel and Third-Party Reservation Services

Certain reservation and booking features accessible from our Website may be operated by third-party service providers.

For example, selecting a lodging booking option on our Website may redirect you to an externally operated reservation environment.

When you interact directly with a third-party reservation, booking, or payment provider, information you provide may be collected directly by that provider and governed by its own privacy policy and terms.

We may receive information from such providers that is necessary to administer your reservation, provide accommodations, process transactions, communicate with you, maintain records, or provide customer service.

We encourage you to review the privacy policies of third-party booking and reservation providers before submitting personal or payment information through their services.

 

7. How We Disclose Personal Information

We do not disclose personal information indiscriminately. We may disclose information in the following circumstances.

 

Service Providers

We may provide information to companies that perform services on our behalf, including providers of:

• Website hosting and management

• Reservation and booking systems

• Payment processing

• Point-of-sale systems

• Email and marketing services

• Customer relationship management systems

• Website analytics

• Information technology and cybersecurity

• Cloud storage

• Accounting and professional services

• Event-management services

• Communications services

• Fraud prevention and security services

These parties may access personal information as reasonably necessary to perform services for us.

 

Business Partners

When necessary to fulfill a service or request, we may share relevant information with trusted vendors, contractors, event professionals, or other business partners involved in providing the requested service.

 

Legal and Safety Purposes

We may disclose personal information when we reasonably believe disclosure is necessary to:

• Comply with applicable law

• Respond to a subpoena, court order, or governmental request

• Investigate suspected fraud or unlawful activity

• Protect our rights or property

• Protect the safety of guests, employees, visitors, or others

• Enforce our agreements or policies

• Establish or defend legal claims

 

Business Transactions

If the Roger Sherman Inn or all or part of its business or assets is involved in a merger, acquisition, financing, restructuring, sale, transfer, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

 

8. Sale of Personal Information and Targeted Advertising

We do not sell personal information in exchange for monetary payment in the ordinary meaning of the word “sell.”

Certain state privacy laws, however, define the “sale” or “sharing” of personal information more broadly and may classify certain online advertising, analytics, or tracking activities as a sale, sharing, or processing for targeted advertising.

To the extent such laws apply to us and such processing occurs, eligible consumers may have the right to opt out.

Where required by applicable law, we will also recognize qualifying universal opt-out preference signals, such as Global Privacy Control (“GPC”), when received through a supported browser or device and when the signal can reasonably be associated with the relevant browser or consumer.

 

9. Social Media and Third-Party Content

Our Website may contain links to or integrations with third-party services, including social media platforms, map services, reservation providers, and other websites.

These third parties may independently collect information about you when you interact with their services, widgets, embedded content, links, or platforms.

For example, the Website may display or link to social media content or provide links to external mapping, reservation, or booking services.

We do not control the privacy practices of independent third parties. Their collection and use of your information are governed by their respective privacy policies, terms, and settings.

A link from our Website to another website does not mean that we are responsible for that website's privacy or security practices.

 

10. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes for which it was collected and for legitimate business, operational, accounting, tax, insurance, security, and legal purposes.

Retention periods vary based on the type of information and our relationship with you.

When determining an appropriate retention period, we may consider:

• The nature and sensitivity of the information

• The reason the information was collected

• The duration of our relationship with you

• Reservation or event requirements

• Contractual obligations

• Tax and accounting requirements

• Insurance requirements

• Applicable statutes of limitation

• Legal or regulatory obligations

• Fraud prevention and security requirements

• Potential or actual disputes

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our operational practices.

 

11. Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, loss, misuse, alteration, disclosure, or destruction.

However, no website, computer system, electronic transmission, network, database, or storage method can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect personal information, we cannot guarantee absolute security.

You are responsible for taking reasonable precautions when communicating information electronically and for maintaining the security of any account credentials associated with third-party reservation or booking platforms.

 

12. Your Privacy Rights

Depending on where you reside and the applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information

• Request access to personal information we maintain about you

• Request correction of inaccurate personal information

• Request deletion of certain personal information

• Obtain a copy of certain personal information in a portable format

• Opt out of certain processing for targeted advertising

• Opt out of certain sales of personal information

• Opt out of certain profiling activities where applicable

• Withdraw consent where processing is based on consent

• Appeal certain decisions concerning a privacy request where required by law

• Exercise privacy rights without unlawful discrimination

These rights are subject to applicable exemptions, exceptions, verification requirements, and legal limitations.

For example, we may be permitted or required to retain information necessary to complete a transaction, maintain legally required records, prevent fraud, protect security, comply with law, or establish or defend legal claims.

 

Connecticut Residents

Connecticut residents may have specific privacy rights under the Connecticut Data Privacy Act (“CTDPA”) when that law applies to the relevant business or processing activity.

Where applicable, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain sales, targeted advertising, and qualifying profiling activities.

Nothing in this Privacy Policy is intended to limit any rights available to you under applicable law.

 

13. Submitting a Privacy Request

To submit a privacy-related request, you may contact us at:

Roger Sherman Inn
195 Oenoke Ridge
New Canaan, CT 06840

Email: info@rogershermanrestaurant.com
Phone: (203) 966-4541

Please include sufficient information for us to understand and process your request.

For your protection, we may need to verify your identity before fulfilling certain requests. Verification requirements will depend on the nature and sensitivity of the information involved.

We will use information submitted in connection with a privacy request only as reasonably necessary to verify and respond to the request, maintain legally required records, and prevent fraudulent requests.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require documentation confirming the agent's authority and may separately verify your identity.

If applicable law provides a right to appeal a decision regarding your privacy request, you may submit an appeal using the contact information above and identifying the communication as a Privacy Request Appeal.

 

14. Children's Privacy

Our Website is intended for a general audience and is not designed or directed primarily toward children under the age of 13.

We do not knowingly solicit or collect personal information online directly from children under 13 without appropriate authorization.

The Roger Sherman Inn is a hospitality and event venue, and children may of course attend lodging stays, meals, weddings, celebrations, and other events with parents, guardians, or other responsible adults. Information provided by an adult in connection with a family reservation or event is treated in accordance with this Privacy Policy.

We do not knowingly sell children's personal information or knowingly use children's personal information for targeted advertising in violation of applicable law.

If you believe a child has submitted personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

 

15. Do Not Track and Universal Opt-Out Signals

Some browsers offer a “Do Not Track” (“DNT”) feature. Because there is not a single universally accepted standard governing all DNT signals, our Website may not respond to every traditional DNT signal.

This is separate from legally recognized universal opt-out preference signals.

Where applicable law requires us to recognize a universal opt-out mechanism, such as a qualifying Global Privacy Control signal, we will process that signal as required by applicable law.

 

16. Visitors From Outside the United States

The Roger Sherman Inn is located in Connecticut, United States, and the Website and our services are primarily directed toward individuals located in the United States.

If you access the Website from outside the United States, you understand that information you provide may be transferred to, stored in, or processed in the United States or other locations in which our service providers operate.

Data protection laws in those jurisdictions may differ from those in your country of residence.

Where required, we will process personal information in accordance with applicable data protection requirements.

 

17. Links to Other Websites

Our Website may contain links to third-party websites, applications, reservation systems, social media platforms, or services that we do not own or operate.

Once you leave our Website, this Privacy Policy no longer governs the independent activities of those third parties.

We encourage you to review the privacy policies and terms of any third-party website or service before providing personal information.

 

18. Changes to This Privacy Policy

We may modify this Privacy Policy periodically to reflect changes in our practices, services, technology, legal requirements, or business operations.

When we make changes, we will update the “Last Updated” date appearing at the top of this Privacy Policy.

Material changes may also be communicated through the Website or through other appropriate methods when required by law.

Your continued use of the Website following the effective date of an updated Privacy Policy means that the updated policy will apply to information collected thereafter, subject to applicable law.

 

19. Accessibility

We are committed to making information concerning our privacy practices reasonably accessible.

If you have difficulty accessing this Privacy Policy because of a disability or would like to request it in an alternative format, please contact us using the information below. We will make reasonable efforts to provide the information in an accessible format.

 

20. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

The Roger Sherman Inn
195 Oenoke Ridge
New Canaan, Connecticut 06840

Phone: (203) 966-4541
General Email: info@rogershermanrestaurant.com
Events Email: events@rogershermanrestaurant.com

Website: www.rogershermaninnct.com

We welcome questions about our privacy practices and will make reasonable efforts to address privacy-related inquiries in accordance with applicable law.